Customer engagement is entering a new era. For years, the dream has been simple: engage every customer, at every stage, without sacrificing quality of service or blowing up your headcount. The tools kept promising it, but the results fell short. Until now.
Customer engagement is entering a new era. For years, the dream has been simple: engage every customer, at every stage, without sacrificing quality of service or blowing up your headcount. The tools kept promising it, but the results fell short. Until now.
OnRamp Aero is a suite of purpose-built AI agents embedded directly into the OnRamp platform. Aero moves past surfacing information; it reads context, infers intent, and acts.
Great onboarding and engagement have always been headcount-dependent. More customers = more people = more cost. Paul Holder, Co-Founder & CEO at OnRamp, said it best:
“Successfully engaging customers has always been headcount-dependent — the more customers you close, the more people you need to support them. OnRamp Aero changes that math. Our agents do real work on behalf of your customers, your teams, and your operations — so you can reduce friction, accelerate time-to-revenue, and manage more accounts with the same team. This is what agentic AI was supposed to do, and it’s here today.”
Aero is a suite of agents, each designed for a specific job. Here's what's inside:
Agents for Your Customers — Embedded in the customer portal, surfacing contextual guidance the moment a user gets stuck and directing them to the next action.
Agents for Your Customer-Facing Teams — Work alongside CSMs, AMs, and onboarding leads to monitor every active project, detect early signs of stall, and re-engage accounts before momentum is lost.
Agents for Your Operations Teams — Built for CS Ops, RevOps, and onboarding leaders. Turn natural language, spreadsheets, PDFs, and images into deployment-ready playbooks in hours, not days.
Engagement Dashboard — Every action taken by OnRamp’s agents is reflected in a comprehensive and centralized Activity Record, while pending agent recommendations can be approved, redirected, or rejected before execution.
Ask Aero – Aero is the conversational layer across the entire OnRamp platform — your dedicated thought partner. Ask a plain-language question, and Aero gathers and synthesizes your data to provide a clear, actionable answer.
One thing we needed to get right was building AI that does real work, but still needs human judgment in the loop. Frank Auger, our COO, explained our approach:
"We didn't build OnRamp Aero to add AI features to a product. We built it to fundamentally change how post-sales operates. Every agent in the suite is grounded in a specific job that customer teams do today — monitoring, re-engaging, building playbooks, guiding end users — and each one is designed to be trusted in production from day one, with human oversight where it matters. That combination of real autonomy and real control is what makes this different."
Real autonomy. Real control. That's the design principle behind everything in Aero. Customers who've been using OnRamp's intelligence layer are already seeing the impact. Kelsey Gach, Manager of Professional Services at Push Operations, shared what it looks like in practice:
"With OnRamp Insights, my team has gained the internal visibility needed to optimize our onboarding stages. We're tracking real-time momentum, identifying where customers get stuck, and we have seen a measurable decrease in time-to-value."
Teams are spending half the time tracking and twice the time engaging. That shift from reactive to proactive, from manual to intelligent, is exactly what Aero was built for.
Reading about AI agents is one thing, but seeing them in action is another. Join us for the Aero launch webinar, where we'll walk through exactly how the agent suite works, show you a live demo, and answer your questions in real time.
👉 Register for the Webinar Here
Whether you're running a customer-facing team, managing onboarding at scale, or figuring out where AI fits in your operations, this one's worth your time.