Skip to content

video Zoom video Feb 27, 2025 • 2-2:45 PM EST 

Not your average webinar. Not your average panel.
Together we're flipping the script on customer onboarding.

Join the conversation on Thursday, February 27, from 2-2:45 PM EST, where we'll tackle the hard questions and flip conventional customer onboarding wisdom on its head.

It’s 2025, and we all know onboarding isn’t just a formality—it’s the moment that makes or breaks long-term customer success. So why are so many companies still treating it like a checklist instead of a real growth strategy?

Sign up here!

Join us live on Zoom, or register to view the recording.
By registering, you'll be subscribed to The Onboarding Lab & OnRamp newsletters, full of tips to increase engagement, advocacy, and revenue opportunities through world-class B2B customer onboarding.
Sponsored by
OnRamp Logo
The Onboarding Lab New logo - horizontal
 

Meet your panelists

We’re bringing together a panel of industry leaders who’ve built and scaled customer success teams, transforming onboarding into a true growth engine. They’ll break down what works, what doesn’t, and how to fix common pitfalls—so you can create an onboarding program that drives real, lasting impact.

Join us for a candid discussion where we’ll challenge outdated approaches, tackle tough questions, and share actionable strategies to turn onboarding into a competitive advantage. Whether you’re looking to scale, personalize, or rethink your approach, you’ll leave with insights you can apply.

Clare Knight

Clare Knight

Founder of The Onboarding Lab & Today's Moderator

Visit linkedin
Frank Auger

Frank Auger

VP of CS at OnRamp & Former HubSpot Executive

Visit linkedin
Bob Mathers

Bob Mathers

Speaker & CS Coach 

Visit linkedin
Michael Boyd

Michael Boyd

Industry Speaker, Advisor & 3x VP of CS

Visit linkedin
Kat Durant

Kat Durant

Manager of Onboarding Services at Integrate

Visit linkedin

Some of the topics we'll debate:

  • Are companies doing the bare minimum and hoping for the best?
  • Should onboarding be owned by CSMs or a dedicated team?
  • Can you scale without losing the personal touch?
  • Is re-onboarding a failure or a strategic move?
  • Why doesn’t onboarding get the budget it deserves—and how do we fix that?
  • What to do when onboarding programs start to fail.
  • And more...

This session is ideal for:

  • Customer Success Leaders
  • SaaS Executives, CROs, CCOs
  • Onboarding Leaders
  • Anyone looking to overhaul their onboarding strategy for long-term success

Why attend

We’ll discuss innovative, bold approaches to onboarding that break through the friction and provide lasting value for your customers, teams, and company. We'll plan to leave time for Q&A, so bring your questions!

This is your chance to get expert insights, challenge assumptions, and walk away with actionable strategies to elevate your onboarding game. Don’t hold back—we’re here to have a real conversation. 

🗓️  Date: February 27, 2025
⏰  Time: 2:00 - 2:45 PM EST
📍  Location: Virtual (Zoom)

We look forward to seeing you soon!