Watch the recording: Together we're flipping the script on customer onboarding.
Shoutout to all the attendees who spent 45 minutes with us taking on the hard questions CS leaders are facing! 🙌
If you missed the event, or would like to go back and review, you're in the right place. The recording of our Feb 27 Fireside Chat is now available for you and your team to check out. 👉
On behalf of OnRamp and The Onboarding Lab, it was great to spend time with our field-tested panel and so many of you CS leaders who are looking to get past status quo in getting customers to value, starting at the beginning with onboarding.
Ready to see how you can take your onboarding to the next level? Let's chat!
It's time to elevate CS as a strategic growth lever, and it all starts with onboarding... by getting more customers to value and loving your product and service. We'd love to show you how we do it at OnRamp. Grab a time here!
> > What's next > >
But we only scratched the surface! In response to the request to continue the conversation, we will answer the call to go deeper on several of the topics that were discussed.
Follow us and watch your inbox to receive more thought-provoking content and to join future events! Save your spot for our next fireside chat on March 20th where we'll dive into the Sales to CS Handoff.
Have a topic we didn't touch on? Let us know; we may just ask to have you join a future session!
Sponsored by
Meet your panelists
We’re bringing together a panel of industry leaders who’ve built and scaled customer success teams, transforming onboarding into a true growth engine. They’ll break down what works, what doesn’t, and how to fix common pitfalls—so you can create an onboarding program that drives real, lasting impact.
Join us for a candid discussion where we’ll challenge outdated approaches, tackle tough questions, and share actionable strategies to turn onboarding into a competitive advantage. Whether you’re looking to scale, personalize, or rethink your approach, you’ll leave with insights you can apply.
Clare Knight
Founder of The Onboarding Lab & Today's Moderator
Frank Auger
VP of CS at OnRamp & Former HubSpot Executive
Bob Mathers
Speaker &CS Coach
Michael Boyd
Industry Speaker, Advisor & 3x VP of CS
Kat Durant
Manager of Onboarding Services at Integrate
Some of the topics we'll debate:
Are companies doing the bare minimum and hoping for the best?
Should onboarding be owned by CSMs or a dedicated team?
Can you scale without losing the personal touch?
Is re-onboarding a failure or a strategic move?
Why doesn’t onboarding get the budget it deserves—and how do we fix that?
What to do when onboarding programs start to fail.
And more...
This session is ideal for:
Customer Success Leaders
SaaS Executives, CROs, CCOs
Onboarding Leaders
Anyone looking to overhaul their onboarding strategy for long-term success
Why watch
We’ll discuss innovative, bold approaches to onboarding that break through the friction and provide lasting value for your customers, teams, and company. We'll plan to leave time for Q&A, so bring your questions!
This is your chance to get expert insights, challenge assumptions, and walk away with actionable strategies to elevate your onboarding game. Don’t hold back—we’re here to have a real conversation.
