Watch the recording:
Sales Closes. CS Catches. But What Happens in Between?
Shoutout to all the Customer Success and Sales Leaders who spent 45 minutes with us tackling how we can fix the most broken process in SaaS: the Sales-to-CS Handoff!
If you missed the event, or would like to go back and review, you're in the right place. The recording of our March 20 Fireside Chat is now available for you and your team to check out. 👉
Meet your panelists
We tackle the hard questions:
- Who actually owns the handoff—and who should?
- Are sales incentives actively making this worse?
- What should Sales learn from CS (and vice versa)?
- What’s the ONE process change that would immediately improve handoffs?
- And more...
This session is ideal for:
- Customer Success Leaders
- SaaS Executives, CROs, CCOs
- Onboarding Leaders
- Anyone looking to overhaul their onboarding strategy for long-term success
Why watch
Your company’s growth depends on retaining and expanding customers—not just signing them. A broken handoff means lost trust, churn risk, and internal friction that slows everyone down.
We look forward to seeing you soon at our next fireside chat!
> > What's next > >
But we only scratched the surface! In response to the request to continue the conversation, we will answer the call to go deeper on several of the topics that were discussed.
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