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VIDEO

Together We're flipping the Script on Customer Onboarding

Join us for a candid discussion where we’ll challenge outdated approaches, tackle tough questions, and share actionable strategies to turn onboarding into a competitive advantage. Whether you’re looking to scale, personalize, or rethink your approach, you’ll leave with insights you can apply.

Some of the topics we'll debate:

  • Are companies doing the bare minimum and hoping for the best?
  • Should onboarding be owned by CSMs or a dedicated team?
  • Can you scale without losing the personal touch?
  • Is re-onboarding a failure or a strategic move?
  • Why doesn’t onboarding get the budget it deserves—and how do we fix that?
  • What to do when onboarding programs start to fail.
  • And more...

This session is ideal for:

  • Customer Success Leaders
  • SaaS Executives, CROs, CCOs
  • Onboarding Leaders
  • Anyone looking to overhaul their onboarding strategy for long-term success

 

Flipping the Script

Real Teams. Real Results. Real Revenue.

See how
Qualia
A2Z
Flosum

"We were trying to solve how to continue to balance the idea of quality and efficiency with onboarding new customers. We needed to double our onboarding capacity in 3 months or less, which is not easy."

53%
Reduction in time to "go live"
3x
Onboarding scale in less than a year
Brian Thome
Chief Customer Officer, Qualia

"OnRamp is a verb at A2Z. When anything onboarding comes up, it's not uncommon to hear someone say, 'just OnRamp it'."

75%
Improved time to activation
85%
enhanced onboarding efficiency
Seth Ritz
Chief Operating Officer, A2Z

OnRamp has completely transformed how we onboard customers. What once took weeks of manual efforts is now automated, simple, and scalable - freeing up my team's time for value-based engagements.

70%
reduction in onboarding time
7
repeatable playbooks that scale
Scott Carruth
VP, of Customer Success, Flosum
Frame 20491