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VIDEO

Leverage Human Connection to Drive Value & Revenue

This fireside chat brings together customer success leaders to explore how human connection in the first 90 days of onboarding directly drives renewal, expansion, and revenue.

Through real-world stories, they unpack what “delight” actually looks like to customers, how empathy and curiosity shape trust, and how to balance prescriptive processes with flexibility.

The panel also examines where AI helps and where it falls short, arguing that in an increasingly automated world, human soft skills and follow through are the true differentiators for modern CS teams.

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Real Teams. Real Results. Real Revenue.

Qualia
A2Z
Flosum

"We were trying to solve how to continue to balance the idea of quality and efficiency with onboarding new customers. We needed to double our onboarding capacity in 3 months or less, which is not easy."

53%
Reduction in time to "go live"
3x
Onboarding scale in less than a year
Brian Thome
Chief Customer Officer, Qualia

"OnRamp is a verb at A2Z. When anything onboarding comes up, it's not uncommon to hear someone say, 'just OnRamp it'."

75%
Improved time to activation
85%
enhanced onboarding efficiency
Seth Ritz
Chief Operating Officer, A2Z

OnRamp has completely transformed how we onboard customers. What once took weeks of manual efforts is now automated, simple, and scalable - freeing up my team's time for value-based engagements.

70%
reduction in onboarding time
7
repeatable playbooks that scale
Scott Carruth
VP, of Customer Success, Flosum
Frame 20491