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VIDEO

Fixing the first 90 Days: The State of Onboarding

Customer onboarding is either your fastest path to revenue or the quickest way to lose hard-won customers.
 
Our 2025 State of Onboarding Report reveals over half of CS leaders find their process confusing, with 48% of customers abandoning onboarding without quick value. This isn’t just annoying friction – it’s a reputation and revenue drain. 

While ‘doing more with less’ is a non-negotiable, compromising customer experience and your personal touch can’t be sacrificed.

Join us for a fast-paced, no-fluff panel unpacking what’s working (and what’s not) in onboarding in 2025.

What We Discuss: 

  • Why automation, visibility, and personal connection are the ultimate onboarding trifecta
  • What’s really causing onboarding friction (and how to fix it)
  • Where companies are losing revenue in the first 90 days (and how to reclaim it)
  • What your team should stop doing immediately
  • How the best teams are reducing time-to-value by >25%

 

Fixing the first 90 days_LP image

Real Teams. Real Results. Real Revenue.

See how
Qualia
A2Z
Flosum

"We were trying to solve how to continue to balance the idea of quality and efficiency with onboarding new customers. We needed to double our onboarding capacity in 3 months or less, which is not easy."

53%
Reduction in time to "go live"
3x
Onboarding scale in less than a year
Brian Thome
Chief Customer Officer, Qualia

"OnRamp is a verb at A2Z. When anything onboarding comes up, it's not uncommon to hear someone say, 'just OnRamp it'."

75%
Improved time to activation
85%
enhanced onboarding efficiency
Seth Ritz
Chief Operating Officer, A2Z

OnRamp has completely transformed how we onboard customers. What once took weeks of manual efforts is now automated, simple, and scalable - freeing up my team's time for value-based engagements.

70%
reduction in onboarding time
7
repeatable playbooks that scale
Scott Carruth
VP, of Customer Success, Flosum
Frame 20491