If you're like most customer success professionals, you want to stay on top of the game by learning the best practices in the profession.
You can get a step closer to mastering the tricks of the trade and becoming more effective in your job by listening to or watching customer success podcasts. They provide an opportunity to:
- Absorb knowledge from some of the best minds in your line of work
- Get actionable tips you can implement right away to help customers obtain value from a company’s product
- Connect with hosts and guests to expand your professional network
However, with multiple customer success podcasts out there, finding those that meet your learning preferences and offer the most value can be challenging. To narrow down your choices, here's our list of the top four customer success podcasts.
How To Choose the Right Customer Success Podcast
Identify your learning style. If you're an auditory learner, you prefer getting knowledge through listening. So, audio podcasts will work best for you. On the other hand, video podcasts will do the trick if you're fan of visual content.
Next, consider what you aim to achieve. Do you want to sharpen your onboarding skills or optimize customer retention strategies? Perhaps you’re hunting for career development tips. Whatever your learning goals, choose podcasts that show you how to achieve your objectives.
List of Top Customer Success Podcasts
Looking to stay up-to-date with the latest customer success trends and insights? Here are the top four podcasts to check out.
1. Unchurned Podcast
Hosted by:
Kristi Faltorusso
Mickey Powell
Jon Johnson
Josh Schachter
The Unchurned podcast by UpdateAI features conversations with top leaders and innovators who reveal what makes their customer success teams highly effective. The hosts share stories to help you reduce churn in your company, deepen your relationships with customers, and level up your career.
While a new episode rolls out every week, the must-watch one is a conversation with the CEO of OnRamp. If you want to streamline onboarding and improve customer retention, you'll find that interview fascinating and profound.
Where to listen to the Unchurned podcast:
Where to watch:
2. Churn FM
Hosted by: Andrew Michael
Churn FM features professionals in customer success, marketing, customer support, and product development, including captivating stories from SaaS founders. The podcast is one of the best for learning how fast-growing organizations use customer retention to fuel growth and reduce customer turnover.
There's a new episode every Wednesday. One of his notable interviews is with Bolt's chief customer officer, Shilpi Narang. Bolt’s secret onboarding strategy can help you maintain lasting customer relationships, improve retention, and boost customer satisfaction.
Where to listen to Churn FM:
3. The Digital Customer Success Podcast
Hosted by: Alex Turkovic
As the name suggests, The Digital Customer Success Podcast covers developing your own digital CS practices. It also touches on the role of modern technology, such as AI, in customer success teams.
The host makes four episodes monthly so you'll have something to listen to or watch every week. Notably mind-blowing is the episode with Donna Weber, author of Onboarding Matters. It uncovers a robust onboarding framework and the right way to deploy technology to improve customer success efforts.
Where to listen to The Digital Customer Success Podcast:
Where to watch The Digital Customer Success Podcast:
4. CX Cast
Hosted by: Sam Stern and Angelina Gennis
The CX Cast podcast belongs to Forrester, one of the world's most trusted research and advisory firms. If you're looking for fact-based guidance on improving customer experience and customer success, check out CX Cast.
Each week, you'll hear how professionals in your niche overcome prevalent challenges, get an analysis of trending topics in your field, or listen to the most current findings from Forrester’s CX research. Our favorite episode is the hosts’ conversation with Forrester’s VP, Research Director Dave Frankland. They discuss what collaboration looks like when customer success, marketing, and CX leaders come together.
Where to listen to CX Cast:
Learn From the Best in the Industry With the Right Customer Success Podcast
Most customer success podcasts invite thought leaders, founders, and top CS professionals to share their insights. Learning from them can expand your knowledge and make you a more effective customer success expert.
Finding the right podcast, however, can be challenging. But it doesn’t have to be like that. Once you know your learning style and what you want to achieve from listening to a podcast, choosing a show that meets your needs is easy.
If you're looking to improve your onboarding process, make sure to check out the Unchurned podcast's insightful, must-watch episode where the hosts and OnRamp’s CEO Paul Holder discuss how to streamline customer onboarding.
