Customer Experience Statistics: What the Numbers Reveal About CX in 2025
Customer experience statistics to inform your customer success...
Blog & Resources
Customer Experience Statistics: What the Numbers Reveal About CX in 2025
Customer experience statistics to inform your customer success strategy with data-driven insights on CX strategies, AI, onboarding, and...Dec 19, 2024
Latest Articles
Customer Onboarding
Customer Onboarding Best Practices for CS Leaders in 2025
Customer onboarding best practices for SaaS and B2B companies....
December 17, 2024
Onboarding Automation + AI
How AI Will Transform Customer Experience in 2025
Discover how AI will reshape customer experience by 2025, balancing...
December 11, 2024
Customer Success
The Future of CS: 2025 Customer Success Trends and Predictions
Discover how to revolutionize customer success in 2025 by reading...
November 11, 2024
Customer Success
From Chaos to Clarity: How CS Ops is Shaping the Future of Onboarding
Discover how CS Ops transforms onboarding efficiency, reduces...
November 11, 2024
Customer Onboarding
7 Step Client Onboarding Checklist to Increase Retention in 2025
Optimize your client onboarding process with our 7 step client...
October 14, 2024
Customer Onboarding
How To Scale Efficiently With Customer Onboarding Automation
Optimize customer onboarding with automation. Learn how to implement...
October 14, 2024
Customer Onboarding
How to Run a Successful Customer Kick Off Meeting
Learn how to run a successful customer project kick off meeting. A...
September 10, 2024
Customer Success
The Guide to Customer Success for Non-SaaS Companies
Learn how non-SaaS companies can implement customer success...
August 09, 2024
Customer Success
Customer Health Score Explained: How To Drive Retention
Customer health score is a metric that companies use to measure the...
July 19, 2024
Customer Onboarding
How To Measure the ROI of Customer Onboarding
Learn how to measure the ROI of customer onboarding using key metrics...
June 10, 2024
Customer Success
Maximizing Customer Growth: Strategies for Customer Expansion
Learn how to increase value from existing customers with customer...
June 07, 2024
SaaS Onboarding
A Guide to Calculating SaaS Retention Metrics
Optimize SaaS retention by understanding key metrics, targeting the...
June 06, 2024
Customer Success
How to Create a Customer Success Plan
Learn how to create a customer success plan that boosts retention,...
June 06, 2024
Customer Success
How To Scale Customer Success Without Increasing Headcount
Learn how to scale customer success without increasing headcount...
June 06, 2024
Onboarding Template
How to Create a New Client Onboarding Form (Free Templates)
Optimize client onboarding with effective new client onboarding...
June 02, 2024
Partner Onboarding
Navigating the Vendor Onboarding Process
Optimize your vendor onboarding process to build strong partnerships,...
June 01, 2024
Customer Success
Churn Prevention: 5 Strategies to Prevent Customer Churn
Learn effective strategies to prevent customer churn and boost...
May 31, 2024
Customer Success
The Top 7 Customer Success Tools for 2025
Discover the top customer success tools for 2025 to enhance...
May 30, 2024
Customer Success
What is a Customer Success Manager (CSM)?
Learn the pivotal role of a Customer Success Manager (CSM), their key...
May 28, 2024
Enhancing Customer Engagement With a Customer Onboarding Framework
Customer onboarding framework
May 23, 2024
Onboarding Template
Crafting Customer Onboarding Welcome Emails (Free Templates)
Two types of customer onboarding welcome emails pave the way for a...
May 20, 2024
Client Portal
Customer Success Platform, CRM or Client Portal: Which Do You Need?
Customer Success Platform, CRM, or Onboarding Portal: Which Do You...
May 20, 2024
Customer Onboarding
How to Build a Self-Serve Customer Onboarding Process
How to Build Self-Serve Customer Onboarding Process by giving users...
May 20, 2024
Customer Onboarding
What Is Time to Value? How To Track, Measure, and Reduce TTV
Simply put, time to value measures how quickly customers can derive...
May 15, 2024
Customer Onboarding
SaaS Implementation: Best Practices to Maximize Your ROI
Learn best practices for onboarding, tracking usage, and customizing...
May 13, 2024
Customer Onboarding
The 12 Best Client Onboarding Software for 2025
The 12 Best Customer Onboarding Software Solutions of 2025 to...
May 03, 2024
Customer Onboarding
Unlocking Success: The Pivotal Role of Customer Onboarding Specialists
Customer Onboarding Specialists
May 03, 2024
A Comprehensive Guide to Conquering Customer Onboarding
Streamline your customer onboarding process. Discover best practices...
May 02, 2024
Customer Onboarding
Everything You Need to Know About B2B SaaS Onboarding Software
Optimize your B2B SaaS customer onboarding with software that...
May 02, 2024