CUSTOMER STORY

How JustPark put the customer first with clear, friction-free onboarding

Creating a lasting first impression that sets the foundation for fast product adoption & strong customer relationships.

CUSTOMER STORY

How JustPark put the customer first with clear, friction-free onboarding

Creating a lasting first impression that sets the foundation for fast product adoption & strong customer relationships.

About JustPark

JustPark provides software and hardware solutions for the parking industry. Our industry favorite mobile point-of-sale processes credit card payments, validates prepaid parking passes via integrations with ticketing partners, and tracks all lot entrants. This transactional information is fed to our business intelligence platform, JustPark Suite, which provides our clients with real-time insights into their parking operation and the ability to make data informed decisions.

Our products save both our clients and their guests time, hassle, and money. We work with major sports organizations, colleges and universities, entertainment, municipalities, as well as parking operators.

The Challenge

Providing a seamless experience and scalable framework to enhance their client onboarding process was a critical piece of JustPark's rapid growth forecast. Prior to implementing OnRamp, JustPark encountered several challenges in their onboarding process. Communication was primarily handled through email threads, leading to a lack of visibility into project progress. This disjointed approach resulted in missed tasks, delayed launches, and customer frustration.

With plans for exponential growth, JustPark recognized the need for a more organized and efficient onboarding system to provide clients with a stellar first impression without scaling their team.

Choosing OnRamp:

While exploring various onboarding and customer success tools, JustPark found that OnRamp stood out due to its ability to customize the onboarding experience for different verticals they served. The seamless integration with Salesforce was also a key factor, allowing for effortless two-way information flow between teams and systems.

The OnRamp Advantage

OnRamp brought a multitude of benefits to JustPark's onboarding process:

Customizability: OnRamp's flexibility allowed JustPark to create tailored playbooks for different customer journeys, ensuring a personalized experience for each client.

User-Friendly Customer Portal: The intuitive interface provided clients with a step-by-step guide, enabling them to easily track their progress in the onboarding process.

Branded Experience: OnRamp seamlessly integrated with JustPark's brand, providing a familiar environment for clients. Custom URLs, logos, and brand colors maintained a cohesive experience.

Salesforce Integration: The integration with Salesforce ensured that all information remained up to date, facilitating smooth collaboration between teams.

The Impact

Since implementing OnRamp, JustPark experienced significant efficiencies:

  • Better Visibility: Project tracking led to greater accountability, higher engagement, and faster onboarding completion.
  • Document Compliance: OnRamp enabled JustPark to track client acknowledgements of critical documents, such as data security, streamlining compliance processes.

JustPark frequently receives glowing feedback from new clients who praise the onboarding process for its user-friendliness, especially in comparison to experiences with other vendors. This positive feedback validates JustPark's decision to prioritize and enhance their onboarding experience, solidifying their commitment to providing exceptional service.

For Customer Success leaders seeking to enhance their client onboarding process and make a lasting first impression, the JustPark and OnRamp partnership serves as a testament to the value of investing in customer onboarding software to drive efficiency and scale. The seamless integrations, customizability, and improved visibility offered by OnRamp have revolutionized JustPark's onboarding process, setting the stage for continued growth and success in the market. If you're looking to elevate your onboarding experience, exploring OnRamp is a highly recommended step forward.
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Our company was founded in back in 2016

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Our company was founded in back in 2016

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The values that drive everything that we do

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Growth

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Team Work

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Accountability

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Innovation

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Quality

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Leadership

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Meet the amazing team behind our company

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John Carter

CEO & Founder

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Matt Hills

VP of Product

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Sophie Moore

VP of Marketing

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Sarah Jones

VP of Support

Or company is all around the world, come and visit us

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San Francisco, CA

298 Cumberland St
San Francisco, CA 94103

phone-1  (415) 203 - 7468

mail-1  sanfrancisco@saas.com

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New York, NY

3 Springfield Road Mill Lane,
London Plymouth

phone-1  (078) 562 - 3705

mail-1  newyork@saas.com

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Toronto, ON

9900 Bridge Avenue St.
Pembroke Toronto, LB A5A

phone-1  (613) 555 - 0195

mail-1  toronto@saas.com

Read what the press is saying about our company

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Come and join our fast growing startup

Design

Web Designer & Developer

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Development

Senior Backend Developer

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Marketing

VP of Marketing & Sales

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Customer Representative

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