OnRamp vs GuideCX

The GuideCX Alternative for Teams that Want Customer Clarity without Internal Clutter

If you're considering switching from GuideCX, you're likely seeking more customization, deeper collaboration tools, and a simpler, more intuitive user experience. That’s where OnRamp stands out.

Customer & Revenue leaders at top brands trust OnRamp

 

OnRamp helps you scale reach and results, without sacrificing a personalized customer experience.

 

"We chose OnRamp for its customizability and integrations - transforming onboarding with efficiency, visibility, and personalized experiences."

Lance Walton, Director of Client Experience

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VISIBILITY

LOOKING FOR JUST ANOTHER INTERNAL ALIGNMENT TOOL?

GuideCX was built for internal teams - with the customer experience as an afterthought.

GuideCX boasts a feature-heavy internal interface while lacking the simplicity end users need to keep momentum. Our customers who have switched tell us they chose OnRamp for a better end customer experience and more intuitive UI. 

 

Here's why you, too, might be interested in a GuideCX alternative:

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You want your customer at the center of onboarding – from start to finish
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You want a user friendly customer portal that drives engagement
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You want higher adoptions rates across your products
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You want a simple internal interface that brings clarity - not clutter - to your workflows
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You need to scale your onboarding without manual, ad-hoc tasks

How is OnRamp different than GuideCX?

OnRamp is purpose-built for mid-to-large organizations that rely on Customer Success to drive revenue and retention. Unlike other tools that add friction, OnRamp helps teams create and keep momentum – from kickoff to training, implementation, and adoption. OnRamp delivers faster time-to-value, smoother launches, and happier customers.

 

OnRamp

GuideCX

Product Structure

One platform with both a customer-facing portal and internal project management

Disparate products and tools, only available based on how much you spend

Primary Focus

Customer onboarding and user experience

Internal project management functionality

Ease of Adoption

Built with the end customer in mind; high adoption 

Less intuitive; cluttered, feature-heavy interface

Customer Support

CSM access and guidance available on all tiers

Pooled support (dedicated CSM only available on higher-tier plans)

Customer Portal

Designed for end-customer adoption, reducing friction

Primary focus on internal project tracking

 

How much does GuideCX cost? How does GuideCX pricing work?

Like many software platforms, GuideCX pricing is determined by a combination of functionality and licenses needed. According to their website, pricing starts at $5,000, but 3P data from Vendr shows an average price of ~$26,500 (based on 16 deals).

Does GuideCX offer a free trial?

According to the GuideCX website, they do not offer any sort of free trial before purchase.

How quickly does GUIDEcx deliver value?

According to the GuideCX website, onboarding into the tools requires 45 days.

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Looking for a GuideCX alternative? See what's possible in OnRamp.

We’d love 30 minutes to show how to get your customers to their value destination faster.