Frank Auger
Frank Auger is the VP of Customer Success at OnRamp. Frank previously held a number of CS and CX executive positions, including the VP of Success, Support and Services and eventual CIO at HubSpot.
Frank Auger
How Outcome-Based Onboarding Scales Renewals & NRR Growth
The push for scale goes by many names If you lead a post-sales Customer Management team you are likely looking for ways to improve the ROI on your operation. Your strategy could be an automation...
Featured Posts
How Outcome-Based Onboarding Scales Renewals & NRR Growth
The push for scale goes by many names If you lead a post-sales Customer Management team you are likely looking for ways to improve the ROI on your operation. Your strategy could be an automation...
Onboarding New Customers: Why Time-to-Value Has to Start from Day One
Onboarding is a critical time, but time always runs out Customer Onboarding. The part of the customer lifecycle that starts with a well-intended handoff and enthusiastic kickoff call but too often...