Paul Holder
Paul Holder
How to Write a Great Customer Satisfaction Survey
Customer satisfaction surveys are a game-changer if your business wants to improve its services and build loyal customer relationships. These surveys provide a window into your customers' minds,...
Featured Posts
How to Write a Great Customer Satisfaction Survey
Customer satisfaction surveys are a game-changer if your business wants to improve its services and build loyal customer relationships. These surveys provide a window into your customers' minds,...
How To Adapt Onboarding Strategies To Meet Customers’ Learning Style
Originally shared on Forbes Business Council
You Don’t Have to Choose Between Tech-Touch and White-Glove Onboarding
Tech-Touch Onboarding 101 From a bird’s-eye view, tech-touch onboarding can seem like the most streamlined, straightforward way to bring new buyers into your circle of influence. Creating an...
How to Scale White-Glove Onboarding and Do More With Less
Sounds great, right?
Customer Calls End, First Impressions Are Forever: How to Use the First 5 Minutes of Every Call
The first five minutes of that kickoff call are the most important five minutes of this new team-customer relationship. You gotta bring your A-game: being on time, solid communication and listening...
Mastering Enterprise Onboarding: A Strategic Guide for Account Team Success
In the fast-paced world of enterprise sales, the success of your customer onboarding process hinges on the organization, goal-setting, and methodical accountability of your Account Team. OnRamp’s...
Write an Introductory Email That Kicks Off Your Customer Partnership Right
After all, it’s the first onboarding communication you have with them. Like all first impressions, what you say and how you say it could make the difference between whether or not your customer is...
How to Use Slack Connect to Create Your Best Client Relationships Ever
Shared Slack channels don’t look or function differently than the ones your team chats away in every day. The difference is that they’re built to connect Slack users across organizational boundaries,...
3 Things Customers Want From Your Onboarding Program
But it turns out this may not work as well for your customers.
An Effective Customer Onboarding Program Starts With These Efficiency Metrics
Did you picture a value-filled process sans any friction points? It might seem like a dream, but it doesn’t have to be. However, it is impossible to realize a smooth, efficient onboarding experience...