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OnRamp vs Moxo

The Moxo Alternative for Teams That Need Purpose-Built Customer Onboarding

OnRamp is the leading customer onboarding solution. CS and Revenue teams that prioritize customer experience and results switch to OnRamp to deliver intelligent onboarding experiences that accelerate time-to-value by 70%.

Trusted by B2B Revenue Leaders

 

OnRamp is the only customer onboarding platform built to keep your customer at the center.

“I just love OnRamp. Standard project management tools don’t have this great engagement dimension. I’ve swam in seas of messy tasks for years. That’s a nightmare, and this solves it.”

Glenn Levine, Senior Operations & Program Management, Espresa

LOOKING FOR A GENERAL-PURPOSE WORKFLOW TOOL?

Moxo is built for every workflow. OnRamp is built for customer onboarding. 

And Moxo is genuinely good at orchestrating business workflows. But if you're a CS team running B2B customer onboarding, you need a platform built specifically for that job, not one that was built for everyone and adapted for you.  

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Why would you be interested in a Moxo alternative?

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You want a platform purpose-built for customer onboarding — not a generic workflow tool that also does onboarding
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You want your customer at the center of onboarding — from start to finish
 
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You want core onboarding features included from day one — not gated behind premium tiers
 
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You want deep integrations with your CRM and tech stack without paying extra
 
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You want a customer portal your customers actually want to use — not a process tracker they're forced into

How is OnRamp different than Moxo?

Built for the Way Modern Teams Onboard Customers

OnRamp is purpose-built for mid-to-large organizations that rely on Customer Success to drive revenue and retention. Unlike generic workflow tools that treat onboarding as one of many use cases, OnRamp is built from the ground up to create and keep momentum – from kickoff to training, implementation, and adoption. OnRamp delivers faster time-to-value, smoother launches, and happier customers.

 

 

OnRamp

Moxo

   Product Focus

 Purpose-built for customer onboarding and     engagement

 Horizontal workflow orchestration platform (onboarding is   one of 8+ use cases)

 Product Structure

One platform with both a customer-facing portal and internal project management

Feature-gated-tiers — customer portal, forms, and advanced integrations locked behind higher plans

Customer Experience

Designed around the end customer — self-serve portal with intuitive guidance, progress tracking, and milestone recognition. 

Designed around internal orchestration — customer experience is secondary to process automation

 Ease of Adoption

Built with the end customer in mind; high adoption rates

More complex; users report limited customization and a steeper learning curve

  Integrations

 Native CRM integrations (Salesforce, HubSpot) included   across plans

 Base plan restricts connectors to CRM and Google Drive;     advanced integrations require tier upgrades

  Customization

 Flexible playbooks, conditional workflows, and dynamic   personalization

 Limited customization options — users report rigid setup   with few format choices

 Customer Support

Dedicated CSM and 1:1 guidance for every customer

Dedicated CSM only available on Enterprise tier, lower tiers receive pooled support

 Reporting

AI-powered reporting with onboarding velocity, bottleneck detection, and capacity insights

Management reporting not available on base plan; limited to higher tiers

 

How does Moxo pricing work?

Moxo offers three pricing tiers: Business, Business Pro, and Enterprise. Pricing is not publicly listed on their website. Important to note: many features that are standard in dedicated onboarding platforms — including forms, customer service requests, live chat, co-browsing, and management reporting — are only available on higher-tier Moxo plans. 

Does Moxo offer a free trial?

According to Moxo's website, they offer a free trial Enterprise plan. Their Business and Business Pro plans use a "See it in Action" demo flow rather than a self-serve trial.

Is Moxo built for customer onboarding specifically?

Moxo is a horizontal workflow orchestration platform. Customer onboarding is one of eight workflow types they support, alongside implementations, account management, order fulfillment, franchise management, vendor onboarding, training, and professional service delivery. They serve 11 different industries. While this breadth offers flexibility, it means the platform is not optimized specifically for B2B customer onboarding the way a purpose-built solution is. 

How long does OnRamp implementation take?

Most OnRamp customers are fully onboarded in 30 days or less. Our team works closely with you from day one to configure workflows, integrate with your existing tech stack, and get your team up and running quickly — so you can start delivering faster time-to-value for your own customers right away.

Does OnRamp integrate with Salesforce and HubSpot?

Yes. OnRamp includes native integrations with both Salesforce and HubSpot across all plans — no add-ons or tier upgrades required. Your CRM data stays in sync automatically, giving your team full visibility into onboarding progress without switching between tools.

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Looking for a Moxo alternative? See what's possible in OnRamp.

We’d love 30 minutes to show how to get your customers to their value destination faster.