Customer Experience Statistics: What the Numbers Reveal About CX in 2025
Customer experience statistics to inform your customer success...
Customer Onboarding Best Practices for CS Leaders in 2025
Customer onboarding best practices for SaaS and B2B companies....
How AI Will Transform Customer Experience in 2025
Discover how AI will reshape customer experience by 2025, balancing...
How CS Leaders are Driving the New Era of Business Transformation
Discover how modern Customer Success leaders are transforming...
Introducing Lanes: A New Era for Customer Onboarding Automation
Discover how OnRamp's new Lanes feature revolutionizes customer...
How Ops is Turning Customer Onboarding Into a Retention & Growth Lever
Discover how optimizing customer onboarding can drive retention and...
The Future of CS: 2025 Customer Success Trends and Predictions
Discover how to revolutionize customer success in 2025 by reading...
How Outcome-Based Onboarding Scales Renewals & NRR Growth
Frank Augers hares how to scale customer management by prioritizing...
From Chaos to Clarity: How CS Ops is Shaping the Future of Onboarding
Discover how CS Ops transforms onboarding efficiency, reduces...
7 Step Client Onboarding Checklist to Increase Retention in 2025
Optimize your client onboarding process with our 7 step client...
How To Scale Efficiently With Customer Onboarding Automation
Optimize customer onboarding with automation. Learn how to implement...
Onboarding New Customers: Why Time-to-Value Has to Start from Day One
Customer Onboarding. The part of the customer lifecycle that starts...
How to Run a Successful Customer Kick Off Meeting
Learn how to run a successful customer project kick off meeting. A...
The Guide to Customer Success for Non-SaaS Companies
Learn how non-SaaS or services companies implement customer success...
The Top 4 Customer Success Podcasts to Listen to in 2025
The Top 4 Customer Success Podcasts of 2025 - where to listen to them!
Customer Health Score Explained: How To Drive Retention
Customer health score is a metric that companies use to measure the...
Ready to Disrupt B2B Onboarding, OnRamp Announces $14.2M in Funding
Ready to Disrupt B2B Customer Onboarding, OnRamp Announces $14.2M in...
How To Measure the ROI of Customer Onboarding
Learn how to measure the ROI of customer onboarding using key metrics...
Maximizing Customer Growth: Strategies for Customer Expansion
Learn how to increase value from existing customers with customer...
How to Write a Great Customer Satisfaction Survey
How to write a great Customer Satisfaction (CSAT) Survey: Best...
A Guide to Calculating SaaS Retention Metrics
Optimize SaaS retention by understanding key metrics, targeting the...
How to Create a Customer Success Plan
Learn how to create a customer success plan that boosts retention,...
How To Scale Customer Success Without Increasing Headcount
Learn how to scale customer success without increasing headcount...
How to Create a New Client Onboarding Form (Free Templates)
Optimize client onboarding with effective new client onboarding...
Navigating the Vendor Onboarding Process
Optimize your vendor onboarding process to build strong partnerships,...
Churn Prevention: 5 Strategies to Prevent Customer Churn
Learn effective strategies to prevent customer churn and boost...
The Top 7 Customer Success Tools for 2025
Discover the top customer success tools for 2025 to enhance...
How To Adapt Onboarding Strategies To Meet Customers’ Learning Style
Adapting Onboarding Strategies to Customer Onboarding Learning Styles
What is a Customer Success Manager (CSM)?
Learn the pivotal role of a Customer Success Manager (CSM), their key...
Enhancing Customer Engagement With a Customer Onboarding Framework
Customer onboarding framework
Crafting Customer Onboarding Welcome Emails (Free Templates)
Two types of customer onboarding welcome emails pave the way for a...
Customer Success Platform, CRM or Client Portal: Which Do You Need?
Customer Success Platform, CRM, or Onboarding Portal: Which Do You...
How to Build a Self-Serve Customer Onboarding Process
How to Build Self-Serve Customer Onboarding Process by giving users...
What Is Time to Value? How To Track, Measure, and Reduce TTV
Simply put, time to value measures how quickly customers can derive...
SaaS Implementation: Best Practices to Maximize Your ROI
Learn best practices for onboarding, tracking usage, and customizing...
The 12 Best Client Onboarding Software for 2025
The 12 Best Customer Onboarding Software Solutions of 2025 to...
Unlocking Success: The Pivotal Role of Customer Onboarding Specialists
Customer Onboarding Specialists
A Comprehensive Guide to Conquering Customer Onboarding
Streamline your customer onboarding process. Discover best practices...
Everything You Need to Know About B2B SaaS Onboarding Software
Optimize your B2B SaaS customer onboarding with software that...
Customer Onboarding Process Strategies to Drive ROI and Retention
Master the customer onboarding process with actionable strategies,...
Building Customer Onboarding Experiences: Lessons from TurboTax
Crafting a Seamless Customer Onboarding Experience
How Digitizing Customer Experience Builds Better Businesses
Enhancing your digitization efforts now sets you up for success. The...
What is a B2B Customer Portal?
Discover what a B2B customer portal is and how it empowers businesses...
Scaling Customer Onboarding: 7 Free Customer Onboarding Templates
Free customer onboarding templates to streamline your customer...
Customer Success vs Account Management: What's the Difference?
Explore the difference between the roles of Account Managers and...
Crafting Customer Journeys: The Role of Your Onboarding Tool
Every customer goes through their own journey when deciding to buy a...
2025 Customer Onboarding Checklist: Step-by-Step Guide for Success
Onboarding is critical for customer satisfaction and retention in the...
Customer Onboarding vs. User Onboarding: What's the difference?
Onboarding is a catch-all term that describes a company's processes...
6 Steps to Create an Amazing Customer Onboarding Experience in 2025
Introducing customers to your software or service and guiding them...
The 7 Most Common Customer Onboarding Mistakes & How to Fix Them
Your sales team pulled out the stops to close your newest logo. Now,...
The Secret to Success: What is Customer Success Enablement?
Closing a sale can feel like crossing a finish line. But it also...
9 Key Customer Onboarding Metrics to Prioritize in 2025
Customer onboarding is a competitive advantage that keeps on giving....
Creating Effective Customer Success Playbooks: A Step-by-Step Guide
Learn how to create effective customer success playbooks to...
What is Customer Onboarding Project Management Software?
You already know that customer onboarding is one of the most crucial...
Designing Client Onboarding Questionnaires Customers Actually Complete
You've just acquired a new client, and your customer success team is...
You Don’t Have to Choose Between Tech-Touch and White-Glove Onboarding
When paired with tech-enabled processes, a white-glove onboarding...
How to Scale White-Glove Onboarding and Do More With Less
Deliver effortless white-glove onboarding to every customer, without...
How to Choose the Best Customer Onboarding Solutions for Your Team
Onboarding new customers can be a critical moment that determines the...
The Top 10 Customer Success Automation Trends To Expect in 2025
Customer success is more important than ever in the world of B2B...
The Art and Science of Designing a Client Onboarding Portal
A client onboarding portal is the gateway for welcoming new customers...
How to Use the First 5 Minutes of Every Customer Call Effectively
If know what to prioritize in the first five minutes of customer...
The Guide to Onboarding Clients for Professional Services
Making a strong first impression with new clients is critical in...
Why New Customers Should Take a Pre-Kickoff Survey
Why a pre-kickoff survey can help get the working relationship with...
From Welcome to Wow: A Guide to Customer Onboarding Software
More than 50% of customers will switch to another brand after a...
Mastering Enterprise Onboarding: A Strategic Guide for Account Success
In the fast-paced world of enterprise sales, the success of your...
Setup for Success in 2025: Guide for New Customer Success Leaders
If you’re a new customer success leader in 2025, the new year is a...
How To Get Your Customer Onboarding Team Away From Spreadsheets
No offense to Google Sheets, but when it comes to delivering a...
The Hidden Costs of Inefficient B2B Customer Onboarding
B2B software is only getting more powerful and, therefore,...
Maximizing Onboarding with 8 Customer Onboarding Statistics
Customer onboarding statistics
8 Best Client Portal Softwares for 2025
8 Best Client Portal Softwares of 2025 - Explore the different client...
5 Ways to Get Leadership On Board + Invested in Onboarding
Learn how to secure leadership buy-in for customer onboarding by...
New Year, New Look: OnRamp’s Portal Makeover is Here 💄🎨
Drumroll, please... 🥁 It's live! Introducing OnRamp’s...
Why We're Building OnRamp: A Note from the Founders
A bit about why OnRamp exists and how we hope to help B2B teams...
Write a Welcome Email That Kicks Off Your Customer Partnership Right
Strike the right balance of professionalism and keep customers stoked...
How to Use Slack Connect to Create Your Best Client Relationships Ever
Learn how you can take advantage of one of Slack's most useful...
3 Things Customers Want From Your Onboarding Program
A few tips when building your onboarding program, inspired by...
Effective Customer Onboarding Programs Start with Efficiency Metrics
How well are you really setting up customer success? Track these...