Melissa Scatena
Melissa Scatena (4)
The Ultimate Customer Onboarding Checklist: A Step-by-Step Guide for Success
Onboarding is critical for customer satisfaction and retention in the B2B space, with 50% of businesses more likely to stay loyal to a company that familiarizes them with a product. Creating a...
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The Ultimate Customer Onboarding Checklist: A Step-by-Step Guide for Success
Onboarding is critical for customer satisfaction and retention in the B2B space, with 50% of businesses more likely to stay loyal to a company that familiarizes them with a product. Creating a...
Customer Onboarding vs. User Onboarding: What's the difference?
Onboarding is a catch-all term that describes a company's processes to get new customers and users acclimated to their products. Many businesses offer tailored onboarding experiences to deliver...
6 Steps to Create an Amazing Customer Onboarding Experience in 2024
Introducing customers to your software or service and guiding them through a personalized onboarding journey improves satisfaction and long-term loyalty. Research shows that customers are 50% more...
The 7 Most Common Customer Onboarding Mistakes & How to Fix Them
Your sales team pulled out the stops to close your newest logo. Now, it's time for your customer onboarding team to introduce your newest customer to your software or service. This is one of the most...
The Secret to Success: What is Customer Success Enablement?
Closing a sale can feel like crossing a finish line. But it also marks the beginning of your efforts to retain the customer as a long-term client. 73% of consumers will switch to a competitor after...
9 Key Customer Onboarding Metrics to Prioritize in 2024
Look, phenomenal customer onboarding is a competitive advantage that keeps on giving. It's crucial for driving user activation, engagement, retention, and growth. However, many customer success teams...
Customer Onboarding Playbooks: A Blueprint for Success
Customer onboarding playbooks are guides that companies follow when onboarding new customers. They outline a repeatable process that ensures every new client has an excellent onboarding experience....
What is Customer Onboarding Project Management Software?
You already know that customer onboarding is one of the most crucial stages of project management! It helps customers familiarize themselves with your product and get more value from it.
Designing a Client Onboarding Questionnaire Your Customers Actually Complete
You've just acquired a new client, and your customer success team is ready to introduce them to your product. This is the perfect time to introduce a client onboarding questionnaire or intake form....
How to Choose the Best Customer Onboarding Solutions: The Ultimate Guide
Onboarding new customers can be a critical moment that determines the success or failure of the relationship. So, as you look to scale your customer base, having the right customer onboarding...