How to Use the First 5 Minutes of Every Customer Call Effectively
If know what to prioritize in the first five minutes of customer...
Blog & Resources
Customer Experience Statistics: What the Numbers Reveal About CX in 2025
Customer experience statistics to inform your customer success strategy with data-driven insights on CX strategies, AI, onboarding, and...Dec 19, 2024
Latest Articles
Customer Onboarding
The Guide to Onboarding Clients for Professional Services
Making a strong first impression with new clients is critical in...
April 30, 2024
Customer Onboarding
Why New Customers Should Take a Pre-Kickoff Survey
Why a pre-kickoff survey can help get the working relationship with...
April 30, 2024
From Welcome to Wow: A Guide to Customer Onboarding Software
More than 50% of customers will switch to another brand after a...
April 30, 2024
Customer Onboarding
Mastering Enterprise Onboarding: A Strategic Guide for Account Success
In the fast-paced world of enterprise sales, the success of your...
April 30, 2024
Customer Onboarding
Setup for Success in 2025: Guide for New Customer Success Leaders
If you’re a new customer success leader in 2025, the new year is a...
April 30, 2024
How To Get Your Customer Onboarding Team Away From Spreadsheets
No offense to Google Sheets, but when it comes to delivering a...
April 30, 2024
The Hidden Costs of Inefficient B2B Customer Onboarding
B2B software is only getting more powerful and, therefore,...
April 30, 2024
Maximizing Onboarding with 8 Customer Onboarding Statistics
Customer onboarding statistics
April 10, 2024
Client Portal
8 Best Client Portal Softwares for 2025
8 Best Client Portal Softwares of 2025 - Explore the different client...
March 07, 2024
Customer Onboarding
5 Ways to Get Leadership On Board + Invested in Onboarding
Learn how to secure leadership buy-in for customer onboarding by...
March 01, 2024
OnRamp Updates
New Year, New Look: OnRamp’s Portal Makeover is Here 💄🎨
Drumroll, please... 🥁 It's live! Introducing OnRamp’s...
February 01, 2024
Why We're Building OnRamp: A Note from the Founders
A bit about why OnRamp exists and how we hope to help B2B teams...
November 20, 2023
Customer Onboarding
Write a Welcome Email That Kicks Off Your Customer Partnership Right
Strike the right balance of professionalism and keep customers stoked...
November 20, 2023
Customer Onboarding
How to Use Slack Connect to Create Your Best Client Relationships Ever
Learn how you can take advantage of one of Slack's most useful...
November 20, 2023
Customer Onboarding
3 Things Customers Want From Your Onboarding Program
A few tips when building your onboarding program, inspired by...
May 24, 2023
Customer Onboarding
Effective Customer Onboarding Programs Start with Efficiency Metrics
How well are you really setting up customer success? Track these...
January 12, 2023