OnRamp Blog (2)
How to Write a Great Customer Satisfaction Survey
Customer satisfaction surveys are a game-changer if your business wants to improve its services and build loyal customer relationships. These surveys provide a window into your customers' minds,...
Featured Posts
A Guide to Calculating SaaS Retention Metrics
Picture this: your SaaS company’s product is solid, marketing is on point, and new customers are signing up left and right. You’re...
How to Create a Customer Success Plan
Customer success should top the priority list for any B2B SaaS business. After all, your customers' success is your success. A...
How To Scale Customer Success Without Increasing Headcount
When most SaaS companies acquire a large army of clients, they usually expand their onboarding teams to ensure new customers derive...
How to Create a New Client Onboarding Form (Free Templates)
The success of the customer onboarding process hinges on clear communication and setting the right expectations from the start. A...
Navigating the Vendor Onboarding Process
Let’s face it — getting new vendors on board can be a make-or-break situation. When you nail the vendor onboarding process, you lay...
Churn Prevention: 5 Strategies to Prevent Customer Churn
Your sales and marketing team has a full-blown system for generating leads and acquiring new customers. They are crushing their...
The Top 7 Customer Success Tools for 2025
Customer success tools help companies manage the customer experience — from pre-sales to renewals. Admins or CS leaders typically...
How To Adapt Onboarding Strategies To Meet Customers’ Learning Style
Originally shared on Forbes Business Council
What is a Customer Success Manager (CSM)?
The heart of modern customer engagement strategies lies with the Customer Success Manager (CSM) — a role dedicated to helping...