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Mastering the Customer Onboarding Process: Key Stages and Best Practices

Mastering the Customer Onboarding Process: Key Stages and Best Practices

Whether it's your first or fiftieth time, onboarding kicks off an exciting new partnership. When done right, it sets the foundation...

Crafting a Seamless Customer Onboarding Experience: Lessons from TurboTax

Crafting a Seamless Customer Onboarding Experience: Lessons from TurboTax

It's that time of year again — tax day is looming, and millions are flocking to everyone's favorite tax software, TurboTax. Love it...

How Digitizing Customer Experience Builds Better Businesses

How Digitizing Customer Experience Builds Better Businesses

Maintaining customer engagement is a critical factor of success in today’s globalized and hyper-connected business environment....

b2b customer portal

What is a B2B Customer Portal?

Customer relationships matter. It's that simple. Research shows that 59% of people will walk away from a brand after several bad...

Scaling Customer Onboarding: 7 Free Customer Onboarding Templates

Scaling Customer Onboarding: 7 Free Customer Onboarding Templates

Unlocking the potential of your business begins with establishing a seamless onboarding process for new clients. Whether you're a...

Customer Success vs Account Management: What's the Difference?

Customer Success vs Account Management: What's the Difference?

For most tech companies, two roles often serve at the forefront of client engagement: the account manager and the customer success...

Crafting Customer Journeys: The Role of Your Onboarding Tool in Every Step

Crafting Customer Journeys: The Role of Your Onboarding Tool in Every Step

Every customer goes through their own journey when deciding to buy a new product or service, but the key stages of the process tend...

The Ultimate Customer Onboarding Checklist: A Step-by-Step Guide for Success

The Ultimate Customer Onboarding Checklist: A Step-by-Step Guide for Success

Onboarding is critical for customer satisfaction and retention in the B2B space, with 50% of businesses more likely to stay loyal to...

Customer Onboarding vs. User Onboarding: What's the difference?

Customer Onboarding vs. User Onboarding: What's the difference?

Onboarding is a catch-all term that describes a company's processes to get new customers and users acclimated to their products....