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OnRamp Blog (4)

The Ultimate Customer Onboarding Checklist: A Step-by-Step Guide for Success

Onboarding is critical for customer satisfaction and retention in the B2B space, with 50% of businesses more likely to stay loyal to a company that familiarizes them with a product. Creating a...

Customer Onboarding vs. User Onboarding: What's the difference?

Customer Onboarding vs. User Onboarding: What's the difference?

Onboarding is a catch-all term that describes a company's processes to get new customers and users acclimated to their products....

Customer Onboarding Experience

6 Steps to Create an Amazing Customer Onboarding Experience in 2024

Introducing customers to your software or service and guiding them through a personalized onboarding journey improves satisfaction...

The 7 Most Common Customer Onboarding Mistakes & How to Fix Them

The 7 Most Common Customer Onboarding Mistakes & How to Fix Them

Your sales team pulled out the stops to close your newest logo. Now, it's time for your customer onboarding team to introduce your...

The Secret to Success: What is Customer Success Enablement?

The Secret to Success: What is Customer Success Enablement?

Closing a sale can feel like crossing a finish line. But it also marks the beginning of your efforts to retain the customer as a...

9 Key Customer Onboarding Metrics to Prioritize in 2024

9 Key Customer Onboarding Metrics to Prioritize in 2024

Look, phenomenal customer onboarding is a competitive advantage that keeps on giving. It's crucial for driving user activation,...

Customer Onboarding Playbooks: A Blueprint for Success

Customer Onboarding Playbooks: A Blueprint for Success

Customer onboarding playbooks are guides that companies follow when onboarding new customers. They outline a repeatable process that...

What is Customer Onboarding Project Management Software? 

What is Customer Onboarding Project Management Software? 

You already know that customer onboarding is one of the most crucial stages of project management! It helps customers familiarize...

Designing a Client Onboarding Questionnaire Your Customers Actually Complete

Designing a Client Onboarding Questionnaire Your Customers Actually Complete

You've just acquired a new client, and your customer success team is ready to introduce them to your product. This is the perfect...

You Don’t Have to Choose Between Tech-Touch and White-Glove Onboarding

You Don’t Have to Choose Between Tech-Touch and White-Glove Onboarding

Tech-Touch Onboarding 101 From a bird’s-eye view, tech-touch onboarding can seem like the most streamlined, straightforward way to...