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The Company
Location
Palo Alto
Industry
Lifestyle Benefits Software
Employees
100+
Insights from:
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Lindsay Euller
VP, Customer Success
So, before OnRamp, at Espresa it was a lot of spreadsheets and documents just being emailed back and forth. We didn't have visibility into what was or wasn't happening. We didn't have the ability to aggregate the data and we weren't delivering necessarily consistent experiences across our entire customer base.
OnRamp has allowed us to understand some of the key milestones and [the] things that we need to be paying closer attention to. And it really gives our customers a very transparent, user-friendly view. Espresa, at any given time, might be implementing 25-26 customers, and so having that holistic view is wildly helpful so that we know where to triage, where to support, and also what we're doing really well so that we can continue to replicate.
I have so much more confidence in our ability to deliver because I can easily go in and understand where things are and I know the team has everything they need at their fingertips. It's all there. It's in one place and I know our customers are having a positive experience because of that. Using OnRamp has meant showing up and presenting as the enterprise solution that we are.
I would recommend OnRamp to any organization that's looking for greater visibility, who's looking for delivering consistent customer experiences through implementation. I can't imagine a world in which we could have successfully doubled the number of implementations that we've been able to without a platform like OnRamp.
OnRamp has allowed us to understand some of the key milestones and [the] things that we need to be paying closer attention to. And it really gives our customers a very transparent, user-friendly view. Espresa, at any given time, might be implementing 25-26 customers, and so having that holistic view is wildly helpful so that we know where to triage, where to support, and also what we're doing really well so that we can continue to replicate.
I have so much more confidence in our ability to deliver because I can easily go in and understand where things are and I know the team has everything they need at their fingertips. It's all there. It's in one place and I know our customers are having a positive experience because of that. Using OnRamp has meant showing up and presenting as the enterprise solution that we are.
I would recommend OnRamp to any organization that's looking for greater visibility, who's looking for delivering consistent customer experiences through implementation. I can't imagine a world in which we could have successfully doubled the number of implementations that we've been able to without a platform like OnRamp.