MEET AERO
Onboarding just got more aerodynamic.
OnRamp's agentic AI optimizes every onboarding interaction and touchpoint to deliver deeply engaged customers, teams that scale effortlessly, and accelerated revenue. Meet OnRamp Aero.
We're very excited to share this Aero preview, including a brief overview and video explainer of each.
Join us for a live demo on June 9th to see Aero in action!
Agents for Your Customers
These agents live inside the customer portal — the same environment your customers use to complete onboarding tasks. They monitor activity, intervene proactively when someone gets stuck, surface contextual help, and escalate to your teams when human attention is required.
- Customers move through onboarding faster with less friction at every step
- CSMs spend less time answering repetitive questions and more time on high-value interactions
- Time-to-value accelerates across every new account, not just the ones with the most attentive CSMs
Agents for Your Customer-Facing Teams
These agents work alongside your CSMs, account managers, and onboarding leads. They watch every active project continuously, detect early signs of stall or disengagement, and recommend targeted actions before momentum is lost. Nudge? Send an Aero-drafted message? Re-assign a task? Aero lets you take action immediately with one click.
- Stalls are addressed before they become churn risks
- CSMs are freed from routine monitoring and follow-up to focus on relationships and escalations
- More accounts get consistent, proactive attention regardless of CSM capacity
Agents for Your Operations Teams
Aero's ops-layer agents take natural language, spreadsheets, PDFs, and images as input — and generate structured onboarding playbooks ready to deploy. CS Ops, RevOps, and onboarding leads can move from idea to production in minutes so you can launch new projects the day the contract is signed and engage new customers at the peak of excitement.
- New playbooks are finished in hours, not days
- Program quality is consistent across every customer segment and use case
- Ops teams can scale the breadth of their onboarding coverage without expanding the team
Ask Aero
Ask Aero is the conversational layer that runs across the entire OnRamp platform — accessible from any page with a single click. It answers questions in plain language, draws on all of your platform data for holistic answers, narrows its scope to a single report when you ask from inside Insights, and takes inline actions so you can move from question to outcome without changing screens.
Note: Initially available to Super Admins, Creators, and Integreators.
- Anyone on your team gets answers in seconds, no matter how comfortable they are pulling reports or writing queries
- Holistic answers when you need the full picture, scoped answers when you need a focused read on a single chart — Aero adapts to the context you're in
- Questions turn into actions in the same surface, with the set of inline actions Aero can take expanding over time