OnRamp for Carrier Onboarding

The load is ready. Your carrier isn't approved yet.

OnRamp gives freight brokers and logistics teams one structured platform to take carriers from first contact to first load — coordinating packet collection, insurance verification, authority checks, and TMS setup without losing a single step in email.

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Trusted by leading B2B teams

7-14 days

average carrier contact to approved and first load assigned, manual process

Freight industry benchmark

35-45 min

ops time spent per carrier onboarding in manual packet and verification workflows

Freight operations research

30-45 days

to implement OnRamp and go live with your carrier onboarding playbooks

OnRamp implementation

THE CHALLENGE

Carrier packets weren't designed to move at the speed of freight.

Most carrier onboarding still runs on emailed PDFs, phone follow-ups, and spreadsheets nobody owns. Incomplete packets come back. Insurance certificates expire unnoticed. Authority checks happen manually. And while your ops team chases documents, loads sit waiting for an approved carrier.

Carrier packets that disappear into email

Packets go out as PDFs, come back incomplete, get forwarded to the wrong inbox, and sit unanswered while the load waits. Nobody has a real-time view of where each carrier stands in the process — status has to be assembled manually from email threads.

Insurance and compliance gaps that surface too late

COIs expire. Authority lapses. W-9s get lost. Compliance issues that should be caught during onboarding don't surface until the carrier is already assigned to a load — creating last-minute scrambles and potential liability exposure.

Ops teams buried in carrier admin instead of freight

Every new carrier requires 35–45 minutes of manual work — verifying FMCSA authority, chasing insurance docs, executing the broker-carrier agreement, and entering data into the TMS. At volume, it pulls ops teams away from the work that actually moves freight.

No scalable process for high-volume carrier onboarding

When carrier onboarding is manual, adding capacity means adding headcount. Brokerages growing their carrier network hit a ceiling — not because the carriers aren't there, but because the onboarding process doesn't scale.

WHY FREIGHT TEAMS CHOOSE ONRAMP

From carrier packet to first load — without the back-and-forth.

OnRamp standardizes your carrier onboarding process so every new carrier moves through the same structured workflow — with full visibility for your ops team and a clean, guided experience for the carrier.

Structured carrier packet workflows

Build repeatable onboarding templates for each carrier type — owner-operators, asset carriers, brokers — covering every step from packet submission to TMS setup. Automated task assignment and deadline tracking mean nothing waits in someone's inbox.

Insurance and compliance tracking in one place

Track COI submissions, coverage limits, and expiration dates across your entire carrier network. Automated renewal reminders surface compliance gaps before they create operational problems — not after.

Carrier-facing self-serve portal

Carriers get a branded, step-by-step portal — submit their packet, upload insurance documents, sign the broker-carrier agreement, and track their own onboarding status. No phone calls to ops, no unclear document requirements, no email chains.

TMS and freight tech stack integration

Connect OnRamp to your TMS, CRM, and existing freight systems — including McLeod, Trimble, MercuryGate, Salesforce, and HubSpot. When a carrier completes onboarding, data flows automatically. No re-entry, no handoff gaps.

Dashboard visibility across all active onboardings

Your ops team sees every carrier in the pipeline — where they are in the process, what's outstanding, and which onboardings are at risk of slipping — from a single dashboard. No weekly status emails just to understand what's blocked.

Scale carrier volume without scaling the ops team

Onboard 10, 50, or 500+ carriers simultaneously with each running on its own timeline and portal. Standardize the playbook once; the process handles the volume. Carrier network growth stops being a headcount conversation.

CUSTOMER STORY

How MasonHub onboards twice the clients with the same team

onboarding capacity

phase onboarding process, fully structured in OnRamp

additional hires

"Without OnRamp, we wouldn't be able to do this with just one person. There's a lot of pressure to not hire unless we absolutely have to — and further optimizing OnRamp will allow us to sustain our current headcount and take on more."

Patrick Richardson, VP of Product & Client Success, MasonHub

Read the full story

YOUR BRANDED PORTAL

Two views. One platform. Zero confusion.

OnRamp separates the internal ops view from the carrier-facing portal — so your team has full workflow depth while carriers get a clean, guided checklist. No login confusion, no unclear document requirements, no manual follow-up to keep things moving.

Step-by-step carrier portal guiding packet submission, insurance upload, authority verification, and agreement signing
Internal project management with task ownership, deadlines, and real-time status visibility across all active carrier onboardings
Automated reminders and compliance alerts keep every carrier onboarding moving without ops team follow-up
Branded carrier-facing experience — your company's name and identity, not a generic tool

ONRAMP FOR CARRIER ONBOARDING

Every carrier onboarding workflow, covered.

New Carrier Onboarding & Packet Collection

Full end-to-end carrier setup from first contact to first load — packet submission, insurance verification, FMCSA authority check, W-9 collection, broker-carrier agreement execution, and TMS setup in one structured workflow.

Insurance & COI Compliance Tracking

Track certificate of insurance submissions, coverage limits, named insured status, and expiration dates across your carrier network — with automated renewal reminders before gaps create compliance risk or load assignment delays.

FMCSA Authority & Safety Verification Workflows

Coordinate MC number verification, active authority confirmation, safety rating review, and CSA score checks as structured workflow steps — with clear ownership and deadline tracking so nothing gets skipped or forgotten.

Broker-Carrier Agreement Execution

Manage contract delivery, review, and e-signature as a step in the onboarding workflow — not a separate process that falls through the cracks or sits unsigned in an email chain.

High-Volume Carrier Onboarding Programs

Onboard dozens or hundreds of carriers simultaneously with each running on its own timeline and portal, while your ops team monitors all active onboardings from a single dashboard — no spreadsheet juggling, no status meetings.

Carrier Recertification & Compliance Renewal

Manage recurring insurance renewals, authority rechecks, and annual compliance requirements with automated workflows that surface expiring documents before they create operational gaps or liability exposure.

CONNECT YOUR TECH STACK

Seamless integration with your existing systems

OnRamp natively integrates with Salesforce, HubSpot, and your CRM — and connects to industry-specific platforms via API, so your existing tech stack keeps working the way it does today.

Explore Integrations

Carrier Onboarding FAQ

How does OnRamp handle the carrier packet process?

OnRamp's playbook system lets you build carrier setup templates for each carrier type — owner-operators, asset carriers, and brokers — covering packet submission, insurance verification, FMCSA authority checks, W-9 collection, agreement execution, and TMS setup as repeatable, structured workflows. Each carrier gets a guided checklist portal, while your ops team gets full internal project management with task ownership, deadlines, and automated follow-up.

Can OnRamp track insurance certificates and compliance expiration dates?

Yes. OnRamp tracks COI submissions, coverage limits, named insured status, and expiration dates as part of the carrier onboarding workflow — and surfaces upcoming renewals before they lapse. Your compliance team gets proactive alerts instead of discovering gaps after a carrier is already assigned to a load.

How does OnRamp work alongside tools like Highway, RMIS, or Carrier411?

OnRamp is the workflow layer that sits above your compliance verification tools — not a replacement for them. Your team still uses Highway or RMIS to run authority and insurance checks; OnRamp manages the full onboarding workflow from first contact to first load, with those verification steps built in as tracked tasks with clear ownership and deadlines.

What does the carrier experience look like?

Carriers get a clean, branded self-serve portal with a step-by-step checklist — no confusing email threads, no unclear document requirements. They can submit their packet, upload insurance certificates, sign the broker-carrier agreement, and track their own onboarding status without calling your ops team. Your brand, not a generic tool.