Ross Lerner
Ross Lerner is the COO & Cofounder at OnRamp. After a decade running onboarding and operations teams at high-growth companies, Ross saw first-hand how broken, unscalable onboarding processes could stop customer relationships cold. With his co-founder Paul Holder, Ross founded OnRamp out of Harvard Business School to eliminate friction in B2B customer onboarding.
Ross Lerner
How Ops is Turning Customer Onboarding Into a Retention & Growth Lever
For most COOs and operations leaders today, the role has evolved far beyond managing internal efficiency to an increasing focus on shaping customer outcomes and driving revenue. Especially in SaaS,...