Client Onboarding
How Ops is Turning Customer Onboarding Into a Retention & Growth Lever
For most COOs and operations leaders today, the role has evolved far beyond managing internal efficiency to an increasing focus on shaping customer outcomes and driving revenue. Especially in SaaS,...
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How Ops is Turning Customer Onboarding Into a Retention & Growth Lever
For most COOs and operations leaders today, the role has evolved far beyond managing internal efficiency to an increasing focus on shaping customer outcomes and driving revenue. Especially in SaaS,...
7 Step Client Onboarding Checklist to Increase Retention in 2025
Surveys show that 86% of clients will remain loyal to companies that provide onboarding and education services. That makes onboarding worth prioritizing — especially since acquiring a new client can...