Customer Experience Statistics: What the Numbers Reveal About CX in 2025
Customer experience statistics to inform your customer success...
Blog & Resources
Customer Experience Statistics: What the Numbers Reveal About CX in 2025
Customer experience statistics to inform your customer success strategy with data-driven insights on CX strategies, AI, onboarding, and...Dec 19, 2024
Latest Articles
Customer Onboarding
Customer Onboarding Best Practices for CS Leaders in 2025
Customer onboarding best practices for SaaS and B2B companies....
December 17, 2024
Onboarding Automation + AI
How AI Will Transform Customer Experience in 2025
Discover how AI will reshape customer experience by 2025, balancing...
December 11, 2024
How CS Leaders are Driving the New Era of Business Transformation
Discover how modern Customer Success leaders are transforming...
December 03, 2024
OnRamp Updates
Introducing Lanes: A New Era for Customer Onboarding Automation
Discover how OnRamp's new Lanes feature revolutionizes customer...
November 20, 2024
OnRamp Updates
How Ops is Turning Customer Onboarding Into a Retention & Growth Lever
Discover how optimizing customer onboarding can drive retention and...
November 15, 2024
Customer Success
The Future of CS: 2025 Customer Success Trends and Predictions
Discover how to revolutionize customer success in 2025 by reading...
November 11, 2024
Customer Success
How Outcome-Based Onboarding Scales Renewals & NRR Growth
Frank Augers hares how to scale customer management by prioritizing...
November 11, 2024
Customer Success
From Chaos to Clarity: How CS Ops is Shaping the Future of Onboarding
Discover how CS Ops transforms onboarding efficiency, reduces...
November 11, 2024
Customer Onboarding
7 Step Client Onboarding Checklist to Increase Retention in 2025
Optimize your client onboarding process with our 7 step client...
October 14, 2024
Customer Onboarding
How To Scale Efficiently With Customer Onboarding Automation
Optimize customer onboarding with automation. Learn how to implement...
October 14, 2024
Customer Onboarding
Onboarding New Customers: Why Time-to-Value Has to Start from Day One
Customer Onboarding. The part of the customer lifecycle that starts...
October 04, 2024
Customer Onboarding
How to Run a Successful Customer Kick Off Meeting
Learn how to run a successful customer project kick off meeting. A...
September 10, 2024
Customer Success
The Guide to Customer Success for Non-SaaS Companies
Learn how non-SaaS companies can implement customer success...
August 09, 2024
Customer Success
The Top 4 Customer Success Podcasts to Listen to in 2025
The Top 4 Customer Success Podcasts of 2025 - where to listen to them!
July 26, 2024
Customer Success
Customer Health Score Explained: How To Drive Retention
Customer health score is a metric that companies use to measure the...
July 19, 2024
OnRamp Updates
Ready to Disrupt B2B Onboarding, OnRamp Announces $14.2M in Funding
Ready to Disrupt B2B Customer Onboarding, OnRamp Announces $14.2M in...
July 18, 2024
Customer Onboarding
How To Measure the ROI of Customer Onboarding
Learn how to measure the ROI of customer onboarding using key metrics...
June 10, 2024
Customer Success
Maximizing Customer Growth: Strategies for Customer Expansion
Learn how to increase value from existing customers with customer...
June 07, 2024
Customer Success
How to Write a Great Customer Satisfaction Survey
How to write a great Customer Satisfaction (CSAT) Survey: Best...
June 06, 2024
SaaS Onboarding
A Guide to Calculating SaaS Retention Metrics
Optimize SaaS retention by understanding key metrics, targeting the...
June 06, 2024
Customer Success
How to Create a Customer Success Plan
Learn how to create a customer success plan that boosts retention,...
June 06, 2024
Customer Success
How To Scale Customer Success Without Increasing Headcount
Learn how to scale customer success without increasing headcount...
June 06, 2024
Onboarding Template
How to Create a New Client Onboarding Form (Free Templates)
Optimize client onboarding with effective new client onboarding...
June 02, 2024
Partner Onboarding
Navigating the Vendor Onboarding Process
Optimize your vendor onboarding process to build strong partnerships,...
June 01, 2024
Customer Success
Churn Prevention: 5 Strategies to Prevent Customer Churn
Learn effective strategies to prevent customer churn and boost...
May 31, 2024
Customer Success
The Top 7 Customer Success Tools for 2025
Discover the top customer success tools for 2025 to enhance...
May 30, 2024
Customer Onboarding
How To Adapt Onboarding Strategies To Meet Customers’ Learning Style
Adapting Onboarding Strategies to Customer Onboarding Learning Styles
May 30, 2024
Customer Success
What is a Customer Success Manager (CSM)?
Learn the pivotal role of a Customer Success Manager (CSM), their key...
May 28, 2024
Enhancing Customer Engagement With a Customer Onboarding Framework
Customer onboarding framework
May 23, 2024